Avoid Asos at all costs. 25 % of customers have a terrible 1 star experience. I am one of those. My first time using asos and half of my items were missing from the order. I contacted them and they said I would receive a refund. Then they block my account . I them again and they unblocked my account and said I would receive a refund and they apologised. Then they blocked my account again and said I won't be receiving a refund and they told me to ask my bank to so something about it. I've lost £250 worth of products. This is a breach of my consumer rights but they don't care. ASOS seems to think that because they are a big company they can do what they want to the ordinary people struggling to get by. Very dissatisfied. I will very contacting consumer rights and citizens advice. I do not believe that the way this company does business is fair or honest.