I have been a loyal customer of ASOS for at least a decade now. However, I recently bought several clothing items from ASOS (over $150) that did not fit well and needed to be returned. When I bought the items, the product page for each item clearly said "Free Returns." I bought them under this assumption and there was no indication on those websites that these were Final Sale items. The majority of retailers I have bought from online always indicate "Final Sale" on the item's page as well as during checkout to clarify that the item is non-returnable. Not so with ASOS. They bait-and-switch you and only indicate that items are Final Sale when you are checking out. If you are not careful, as was the case with me this time, this is the only time they mention that the products are Final Sale. I contacted ASOS Customer Service and they were unwilling to admit the discrepancy between their product pages and their checkout pages. They refused to allow me to return anything even though I was willing to pay for return shipping. They are basically lying to customers with products that are discounted and saying "Free Returns" until you checkout and can easily miss small text saying items are non-returnable. After this, I will not shop from ASOS again.