Pathetic app to shop from. Only customer care chat, no calls. Chat keeps getting dropped or the inhuman staff keeps disconnecting the chat without bothering to resolve issues. I made the mistake of ordering from this brand. I got message that my eagerly awaited shipment was out for delivery. Once it came, I realized it was someone else’s order. I raised the issue and an agent confirmed my order was lost in transit and they told me they will issue my refund if i return the incorrect order i received. I returned the order and i still did not get refund or replacement of the items i actually ordered. i tried getting their attention on social media and they literally reported me. that’s how pathetic their customer service is. it’s been more than a month without a resolution. They are scammers and thieves stealing from customers under the guise of a website/app that looks legit.