This company is scamming you. I returned a skirt in June 2023, and I still haven't gotten my refund and it is now mid December 2023. I've been in contact with customer service THREE times, being promised that a refund is on its way. I haven't received a single penny. I talked with customer service a FOURTH time, and was sent something that was supposed to be an explanation to why I had not received my money and why I now no longer was getting the refund, which I had been promised three times before. After reading through the message, not understanding the reasoning, they just ended the chat, leaving me with more questions. They didn't even give me a chance to answer and ask questions to why my refund now got changed. They sent me the message an instantly ended the chat. I don't know what to do but I'm so frustrated and angry. They don't seem to care, and I don't have any trust for this company anymore. I've been a customer for years, and now I will never buy a single thing from them ever again. This company needs to check their refund systems and get better people to work in customer service. I'm not the only one getting scammed. I've found A LOT of stories from people getting into the same situation as me, getting ignored and not getting the help they need. This is a horrible company that scams people out of their refunds. There is no trust and I hope the go bankrupt. And to the people I talked to last, Yash and the supposedly floor manager Sauvik, I hope you get fired.