I raised a return within the returns window, granted on the final day of the returns period but still within it and the app said to wait for the QR code to arrive. After a day it still hadn't arrived which was odd so I contacted customer services the following day expecting them to simply be able to send me a new QR code no problem. Except that's not what happened. Despite having a returns reference they refused to send me a new label as I was now outside the returns window. I then said well in that case are you saying I need to return the items myself. Again no, despite having a returns reference and the app STILL telling me to "hold tight" for the QR code they said that my return would be refused as it was outside the returns window, despite me having a returns reference. I mean even if the QR code had arrived it still would have technically arrived back with them outside the window.... but that would have been ok, just not ok if I had sent my own. I've been an ASOS customer since it was as seen on screen way back in 2003, but this will be the final order I place with this company. Stores such as Next and H&M have taken returns in the past from me a month out of the window (I was a new mum, I forgot my own name let alone the date back then), that's good customer service. this response from ASOS is beyond me and I am honestly still flummoxed that they can't just send me a new label so I can return the items as planned.