NEVER BUY FROM ASOS NEXT DAY DELIVERY EVER!
THEY HAVE NO RESPECT FOR ANY CUSTOMER AT ALL. STANDARD RESPONSES.
Sold me "next day delivery" and this is the 3rd time they have falsely sold a "next day delivery" and once again there is NO next day delivery at all. I contacted fastway at 2:59pm and they said that "IF YOUR PARCEL HAS NO TRACKING EVENTS FOUND, PLEASE CONTACT YOUR SUPPLIER AS YOUR PARCEL HAS NOT BEEN DISPATCHED FROM THE COMPANY YOU PURCHASED FROM AND HAS NOT ARRIVED AT THE FASTWAY NETWORK! I then contacted you immediately and I was told saomething completely different that involved "be patient" is has been shipped and will be with you. All I got from ASOS customer support agent was: 1. be patient 2. here is another dress you can order 3. we can refund the next day delivery charge. Called again at 8pm with no delivery and ASOS now writes: "Upon checking the same, I have found that the parcel was under process but it didn't get shipped due to some issue and I am sorry for that because I know that this wasn't something which you have expected but please don't worry, the parcel is still under process and it will get in transit by 6th of August and we need to wait till 6th of August and if the parcel will not get delivered by then, we will be able to take further action on this as per the company policies." Once again. Wait. I ordered on 31st July for next day delivery for my sons wedding. Today is the 2nd August and nothing. I just know that a simple phone call from yourselves to Fastway earlier in the day may well have yielded better results and insisting I "be patient" and wait until tonight. ASOS always offers a next day delivery option for a price! But it seems after 3 times of the same thing - it is now clear that there is actually no "real" next day delivery and ASOS are simply afraid that the customer will simply purchase elsewhere and abandon the cart and walk away. Doing business this way - they get the sale, the payment and then can "worry about the delivery" afterwards. Disgraceful. Deceitful. Absolute appalling treatment of customers. I would rather you simply told the truth and said "no, we really cannot get this to you the next day". At least it would be the truth.
NOW - ASOS wonderful customer service attitude is: wait until 6th Aug (5 days after it was due here) and then if it does not arrive - then call us. In other words - ASOS does not really care for their customers at all.
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