MISSING DELIVERY REPORTED OVER 2 MONTHS AGO STILL NO REFUND/ RESOLUTION I am writing to formally lodge a complaint regarding the handling of my missing parcel, originally reported as missing on the day of delivery, 01/07. It has now been over two months of extremely frustrating back-and-forth communication with your customer service team and management, during which I have been provided with conflicting and misleading information about the investigation into this matter. While some representatives assured me that no investigation was taking place, others told me to wait for an investigation to be completed, extending this ordeal by repeatedly asking me to wait another "3 more days." Fed up with the lack of progress, I contacted DPD directly, only to discover that they had been waiting for video footage from ASOS for over a month. DPD has since closed the case because ASOS failed to provide the necessary footage. The delivery driver claims he was instructed to leave the parcel on the porch, but I have sent ASOS a video that clearly disproves this claim over 25 times. Despite this, I was told that ASOS is unable to send the correct MP4 file to DPD, instead sending it as something called a "stamp" – a failure that I was never informed about. This blatant miscommunication and lack of coordination between ASOS and DPD is deeply concerning. Additionally, I am appalled that despite notifying Klarna of the missing delivery, ASOS has informed them that the goods were delivered to the correct address and authorized them to charge me. This is completely unacceptable given that the delivery issue remains unresolved. At this point, I am at my wits' end. I request an immediate resolution to this situation, including either a refund or a replacement of the missing goods, and a full explanation of why this matter has been so poorly handled. Please escalate this complaint to a senior manager or relevant department without further delay, and provide me with a final resolution as soon as possible.