My order when to the wrong address. Multiple time I contacted them on chat and they said they'd stopped the delivery carried out by evri and it would be returned to them and I'd get a refund. It showed on the evri tract that it wasn't delivered. I kept contacting them for updates. They said wait. Few weeks later evri sent it to the address that was cancelled and ASOS refuses to give me a refund. I never used the address for over 10 years and some how instead of going to my current address it was put as a very old address. I stopped it from being delivered and they told me not to worry and I'd be refunded but it was then ignored by evri and sent anyway They suggested I travel the 10 hours to collect my parcels as they wouldn't be given me a refund Do not order with them, any problems and the couldn't care less. Their customers service is shocking Worst company I have ever dealt with