I placed on order with this company on 3/2/17. At the time the had a discount with unidays offering 20% off instead of the usual 10%. I place my order and the discount somehow did not calculate properly so I contact their customer service immediately through chat. I was told it wasn't a problem and I would be refunded 16.90. I was fine with that. About an hour goes by I get an email stating the refund was processed and I would see it in 5-10 days. Time goes by about a week I contact customer service again stating I have yet to receive the refund I am then told oh we don't offer refunds you received the correct discount. I then showed proof of the original conversation and the email stating I was entitled to 16.90. And this was done after dealing with several reps because every time I would respond a different rep seemed to get my emails that alone made me angry. So one of the reps tells me my refund was sent to my credit card manually. So a red flag goes up I paid with PayPal how can you bypass PayPal and refund it to my card I did not have one on file with them! I asked the rep that very question and was told it can be done and to wait the full 10 days. So on 3/15/17 I contacted customer service again because I still have no refund and once again I have to deal with several reps before getting a concrete answer. I am then told by one of the rudest reps there it hasn't been 10 days only 9. Now I know I can count and I insist it has been sinnce this started in 3/1. He in turn says they are counting from 3/2 and the 10th day is 3/16. He also requested I send my bank statement me for that time period to show I did not get the refund which I thought was odd but I complied. Once I sent proof I was then emailed again oh you have to wait til after 3/16 and if it still isn't there to contact them again. At this point I'm pissed all this over 16.90 but I was determined to follow this through it has now become about the principle. I then open a transaction error cause with PayPal explaining what's going on just seeking further assistance in this matter. So I go ahead and wait til 3/17/17 and contact asos customer service again. Before doing so I attempted to log into my account and I get an error message you account has been blocked of course I am now confused. Why would I account be blocked??? I contact customer service through chat and the rep tells me I see it's blocked but I have to have another rep contact you. I asked well can you at least tell my why the account it blocked? The rep says no. I then contact customer service through email on the same email thread I had been using asking about the refund and the account block. I get and email back stating they are looking into it and that I dont need to send anymore emails. So fast forward to today 3/19/17. I get an email saying the account was closed because I opened the case with PayPal stating fraud and PayPal determined it was fraud and the company took a financial loss because of this. Any orders I place in the future will automatically be canceled with no notice, WTF??? Now I'm livid I check PayPal and the have not determined fraud and have not made a final decision. I was not given a refund for the 16.90 and instead of asos figuring out what was going on they just decided to block me from future purchase. I have never been so disgusted with a company in my life. All this over 16.90. So recap I still don't have the refund, my asos account is blocked and I am no long allowed to make purchases. Horrific, terrible and most unprofessional company every I would recommend no one ever shop with them again if they can be this petty over 16.90 imagine what they would do over a higher dollar amount.