The worst company I have ever dealt with for customer service . If I could rate below 1 star I would My order - which was a Birthday present for my daughter was lost . When I spoke to DPD the courier company they required me to speak to ASOS as they needed additional information to instigate a missing parcel search . I called ASOS on the number they gave me . The parcel failed to arrive in time for the Birthday and subsequently arrived a week late . I then found that I had been charged £18.32 for the phone call to ASOS on a ridiculously priced premium number which they refuse to refund as "we don't speak to customers " If anyone has tried using their online customer service - or rather customer blocking service they will This is a company which fails miserably to put the customer/ wage payer at the heart of its business. I strongly recommend avoiding this shoddy company at all costs - spend elsewhere