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Kat
ASOS has repeatedly sent me the wrong size for my order then tried to blame it on me. They keep passing me off to different customer service personal who say I ordered the wrong size, despite the fact that my receipt CLEARLY states that I ordered the right size. I even provided screen shots. They are a UK website, so I ordered a UK 32G. They keep sending me US 32Fs. They referred me to their sizing guide, which didn't help their cause because it states "ASOS own brand bikini tops come in UK sizing, please see chart below for conversion to EU and US sizes". Therefore, if I order a 32G, I expect to receive a 32G, no matter where I live. End of story. I tried to refund and re-order as they suggested, but they STILL managed to send me the wrong size. TWICE! Yesterday, I asked to speak to a manager. They said they would have someone call me this morning. Still waiting! Pretty sure they are blowing me off. All I want is to receive my order in the correct size. THAT'S ALL. I don't understand why this has to be so difficult!! If you are looking to receive your order exactly as you ordered it, I would NOT recommend doing business with this company. Update: Only after I started posting public reviews on Facebook did they finally call me. The guy one the phone was super rude and condescending, saying I was wrong because I lived in America. What it came down to is they didn't have the size that was advertised as I had ordered, so they figured they'd just send me a smaller size instead. Nope!
7 years ago
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Asos has a 3.1 average rating from 2,106 reviews

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