Two months ago I got married, and for my big day I have ordered two shoes, a pair of ballet flat, and high heels both for to wear at the after party. In the meantime there was a burglary issue going on in our apartment, people was stealing others left packages in the entrance of the building by the couriers. My order has arrived two days before the wedding, I got the message to my phone, was out but never thought that the burglary can happen to me. I couldn’t find the package when I got back to home, knocked the doors of the neighbours, posted to the FB page of the building, no one has seen it. It was the middle of the night, and you can imagine how I was exhausted from all these wedding stuff, and things get went wrong. I reached the ASOS customer service, explained them the situation, and told them they were for my wedding a day after tomorrow. After a half an hour conversation, they told me they will send the order again, which I couldn’t believe. But the next day, at 7 or 8 am, they were really there! They perfectly fit and are smart. Now, I know what you think, that doesn’t sound a big thing maybe, but for a bride-to-be who dealt with bunch of problems, and customer services for 3 months, that was the fastest and easily solved problem. I mean they arrived only 7 hours after I reached them about the issue. So, really, they got the award for the best customer service in my own opinion. Thank you to the person I spoke from the bottom of my heart.