Ordered 3 pairs of shoes, recieved dispatch email for a wednesday delivery via Hermes. On Wednesday hermes website still stated waiting for Asos packages to reach their distribution center. CS Rep at Asos said they deliver up to 10pm so give it time. At 8:30pm I recieved an email that my package had been returned and a refund was due to me. Without any delivery attempt! At 9pm Asos customer service rep said the package had never left Asos warehouse and if I wanted my items I had to purchase again and pay for next day delivery! What a load of rubbish! I waited all day for my package. I will never use Asos again. Asos website still states they shipped it, CS reps leave conversations and they email you lies.