Ordered a 3 piece suit, paid for next day premium delivery. Got delivered a pair of white trainers instead. So I have contacted their customer support, and they apologised and said they will order redelivery for me, which will take up to 5 working days to be confirmed. I said "wait a minute, I have paid for next day delivery" and they replied "yes, once the redelivery is confirmed within 5 days then we will post with next day delivery" as if that was ok! Seriously?! So I went ahead to cancel my order and get the delivery cost refunded too. Now I have to run to the post office, post the parcel, once they get it they said it takes them 8 days to confirm the refund. It takes another 5 days for the refund to come through. So I am £230 out of pocket for 2 weeks because of their mistake! AVOID AT ALL COST!