I am really really angry with ASOS. I feel cheated and robbed of my money. I made a order with them two weeks ago for next day delivery. The parcel was supposed to be delivered on a Wednesday. I went to the doctors in the morning and got back at around 12pm. I saw a message on my phone that my parcel had been delivered. There were no note to say that it was left at a neighbours house. I called ASOS to ask why I received a email saying that my order was delivered to me and they contacted DPD. When asos came back on the phone they say my parcel was delivered and signed for by Thomas. I was really confused because I had just stepped into my house and the fact that they were telling me it had been signed for using my sir name. First of all I always sign my first initial with my sir name in joint up writing, so I would really like to see who has committed fraud using my name. I informed asos that I did not receive any package, so they said that the driver will pick up the parcel fro where he delivered it and deliver to me by the end of the day. By Friday I still hadn't heard anything and I had to contact asos in regards to my order. when I tried to contact dpd myself, I had to enter my reference number and an automated voice disclosed that my parcel was delivered at 11.15am that morning. It has been an on going thing now and each time I speak to asos they keep telling me that DPD has to investigate and interview their driver, but I don't understand how it can take them two weeks to get this done, when it should of been done on the first day when my parcel was not delivered. I customer care that I have received from asos so far has been really careless. There has been no empathy for the fact that my money has been taken for an order that I have not received. One adviser had the audacity to tell me that if the investigation that dpd is doing declares that the sat nav was outside my house then there is noting that they can do. I believe that the driver has signed for my order using my name, which is a commitment of fraud, otherwise why has he not redelivered ,my parcel to me, as he was supposed to do on that first day. I am willing to go back to my doctors, so that I can ask them to provide a letter with their stamp to confirm the time I reached their office, because I had to sign in when I arrived and the time that I finished with the doctor.