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Anonymous
ASOS does not believe in customer service! It has taken numerous emails (at least 15!) to try and resolve an exchange issue due to their sizing running on the smaller size. They will not honor the original price I paid and insist on charging more! Also, different customer service reps continuously respond to my emails so not one of them can not be held acccountable to finish my query from beginning to end. Despite being a student and proving proof to them, they will not issue the student discount code to me. They want to do business in the USA but don’t want to learn how we work over here. There is no phone number, email is the only way to reach out to the many reps who respond without taking ownership of your complaint. My issue has still not been resolved.
6 years ago
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Asos has a 3.1 average rating from 2,106 reviews

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