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Anonymous
I am a petite girl and was thrilled to find a Petite section on Asos' website. Using the measurements of each item on the site, I put in an order I was very excited about, because by the measurements the clothing would fit perfectly! Needless to say, every single article of clothing was a completely different size than what was advertised on the site. I had to pay all of the shipping costs to return the items to them, and still 3 months later, I hadn't heard anything from the company. I tried to contact them to see about my return and refund, and they said they couldn't do anything about it and their customer service was very bland, unhelpful, and it seemed like the agent was basically copying and pasting paragraphs from a manual. Looking back, I definitely wish I didn't order with them, because a huge warning sign was that they don't allow customer reviews on their website. If they did allow reviews, I would have seen all of the awful things people are saying here, and steered clear of this terrible company. NEVER AGAIN, AVOID AT ALL COST!
6 years ago
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Asos has a 3.1 average rating from 2,106 reviews

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