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Reuben
I ordered on 26 June at 11.26pm using next day delivery. The order was despatched on 27 June at 06.22am. Soon after I recieved 2 emails from both DPD saying my item would be delivered and from UK MAIL saying my item would be delivered in the evening. I was confused that I recieved 2 emails. My next day order never arrive. I called UK mail and they said it would be delivered on the 28 June istead as they hadn't received it yet. It didn't arrive on this day either. I contacted ASOS (28th June) to ask about my order and the agent was rude and cut me off when I asked for compensation and didn't sort my order out. I contacted ASOS once again at roughly 9pm and was told that my order would be delivered by 10pm or by the next day. I keep checking the tracking on both DPD and UK mail and neither say they have received the package or have any tracking after the line that says your parcel will be with us soon etc. Next day delivery has so far taken 3 days. I have been told it was delivered and signed by me at 6.30pm when I was in my room and window is next to the front door. So know one knocked at all.
6 years ago
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Asos has a 3.1 average rating from 2,106 reviews

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