Asos is fine until something goes wrong and then you have to rely on the most appalling level of customer service I have ever seen. I have (or rather had) an account with Asos set up with £9.95 next day delivery and ordered some items to my workplace I absolutely had to have for the weekend. Nothing turned up that day and I then got a text to say that I had requested a change of date and my items would be turning up at my office on Saturday - I don’t work on a Saturday, so this was of no use to me! I called DPD in regards to the delivery who told me that Asos had requested this change and to contact them. When I contacted Asos they were entirely unhelpful and told me I had to deal directly with DPD and change the delivery location myself. I went back to DPD who told me that Asos have a lock on changing the delivery address and therefore I had to speak to them. When I returned to the online chat with Asos, the customer service rep (that’s you, “Charlotte”) abruptly terminated the conversation with me! I then started a new chat where it was finally established that you Asos won’t allow you to change the location of the order other to click and collect at a shop in the vicinity of the original delivery location - absolutely useless! I had no choice but to cancel the order and order a new one to my house for the next day (Asos refused to guarantee they could get it for the morning so I had to take a risk). This also meant I was £400 down at this point with nothing to show for it. Then on the Saturday I received a further text from DPD to tell me they had tried to deliver my order to my workplace on Saturday and I wasn’t in, so they were going to try again on Monday. I contacted Asos to find out what the status was and the customer service couldn’t tell me. *sigh* so used to this level of incompetence at this point, I just said to them, fine, just deliver it and I’ll return it. The order didn’t turn up and Dpd told me they had no idea what was happening - you’ll find this is the general vibe of the entire operation - so I just gave up at this point and thought I’ll wait and see what happens. I finally get an email to say they’ve received my order back and I will get a refund in 5 - 10 working days - hooray! When I tried to log into Asos to check the status...would you believe it, as a final thank you, they’ve blocked my account - no explantation, no opportunity to contact them, just blocked. I don’t wish to use their miserable company again, but they should allow me the opportunity to properly terminate my account (remove card details etc) and confirm to me they are no longer charging me an annual £9.95 for next day delivery - otherwise seems a bit crookish to me - I have found the whole experience beyond awful and would highly recommend people use this company sparingly until their customer service is properly up and running.