The worst customer experience I've ever had. They put me through a nightmare of trying to arrange collections through their partner company, Hermes. This took repeated tries, weeks on end, many conversations with both companies and a huge amount of my time wasted. When I gave up and returned the items using another means, they failed to send me an email confirming the refund for some of the items returned. I was forced to spend time reviewing the entire order, comparing it to the refund emails to check what wasn't refunded. I was about to contact them to find out why £170 of products weren't refunded but luckily spotted the total in my bank statement matched. I'll never shop with ASOS again.