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Elly Terry
I have absolutely loved asos and use it to buy anything and everything i needed. I cant deny the clothes are great but i have been so dissapointed recently with the customer service. Ive had issues with a voucher dissapearing- i was sent from person to person until thie finally got resolved, made me feel as if i was lying! After so many years of bejng a good customer i was shocked! I also didnt recieve a parcel recently and 8 have had my emails ignored and no one has responded, i used the online chat and they couldnt give me any answers anf were pretty much useless- i know hermes is probably slightly to blame but i thought i would recieve some information about my parcel! Very unhappy with the recent service i thought loyal customers might be treated better!
6 years ago
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Asos has a 3.1 average rating from 2,106 reviews

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Alice, Customer Support

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