Absolutely terrible service. ASOS are fine except when something goes wrong. When something goes wrong, they do everything they can to wriggle out of resolving the issue and refuse to help you. I have an item due to be delivered before 11th October. To this date, it has still not arrived. It was sent via Hermes. ASOS told me to contact them regarding the missing item. When I did, they tell me they won't help me and to email them back on the 22nd October. I have asked them multiple times to contact their carrier (hermes) in order to trace the item, as the tracking has not updated since October 11th. They told me they cannot get in touch with their courier. I have asked to make a formal complaint, they refused to provide me the information to do so. I asked to escalate my complaint, I was told it would be investigated by a 'specialist care team' and I would be contacted. The 'specialist care team' doesn't exist, and all i got back was an email that was copy and paste the exact same words. This company are a disgrace, and I will be taking this complaint as far as I can take it. At this point they have my money and have not supplied the item, and this is theft.