If I could give it a negative score, I would! Please just see the below conversation I have with them....Don't even want to waste my time to re-typo every thing... Me[14:08:42] So when I ordered, your website it would be delivered by yesterday. So I counted for that. Because I needed to use them today for a photo shooting, is there any way to call your carrier to expedite it? ASOS [14:10:43] I'm sorry to hear you needed the items today for a photo shoot, unfortunately I'm not able to take any action until the end of the day on the 25th. [14:11:04] I know this isn't ideal Ann, We rely on our carriers to mirror our high standard of service so that our customer enjoy their shopping experience with ourselves. Sadly, there is a small percentage of orders that don't always go to plan, I'm really sorry you were affected on this occasion. Me [14:11:40] can you give me the tracking number and I can contact the carrier? ASOS [14:13:00] Heres the link to your tracking page: Me [14:13:16] normally when business says "delivered by xx/xx" it means the latest you can expect your order to be there. If you can't guarantee by that date, you should just says "delivered by 10/25/18" instead of by "10/22/18", so we don't count on that and could have given ourselves the chance to go buy other clothes [14:13:30] this is really causing your customers a lot of trouble [14:14:08] at this point, we needed to cancel the photo shooting and pay a large cancellation fee due to the fact that I don't have any appropriate outfit for the shooting [14:14:22] could you ask your manager to issue a credits to my account? ASOS [14:15:34] I understand your predicament Ann, to help make it up to you, I'm including a 10% discount code to use on your next order. Your code is valid on one order (full priced items only) and can only be used on your account.Your promo code : 63DE1B63DE01 Expiry date : 22/11/2018 Me [14:16:13] 10% is too low for the loss we have to experience [14:16:57] not even the money issue, this has to cause us a lot of trouble to re-schedule ASOS [14:17:05] I'm afraid that is all I can offer at this stage, please get back in touch after the 25th of October and we'll be able to help you further.