After 2 weeks of waiting for a reply (still waiting) from their so called specialist team re: an order that was not delivered to my address and was delivered to another address, they still make me wait for my refund and have yet to contact me with the fact it’s there mistake and they could reimburse me immediately, which I’m STILL waiting for. I have made regular contact online with the answer of ( our specialist team will contact you very soon). No parcel has been received. Many big companies immediately would see fault and have reimbursed friends immediately. ASOS I’m afraid they have failed to resurrect this. I’m a long standing regular customer and have received no apology and no refund. Poor customer service!