It seems like everyone has the same bad experience with them recently. I am from Asia and recently made use of the singles day 11/11 sale to buy my wedding and Christmas items. They did not arrive even after 3 weeks and after my constant follow ups via live chat. It missed my wedding. Finally, they responded after I followed up again after my wedding and mentioned my shipment got lost in the mail so a lot of items are out of stock and it is automatically refunded. I checked the items and saw they are still in stock and they refused to send me the same items saying they proceeded with the refund. I asked for a similar discount code so I can at least buy the same few items again, with them capping the discount amount if they want to. All generic emails replied after, again, and again and again and again. I get that ASOS has a huge client base and they probably do not mind losing 1 customer. But ASOS, do bear in mind that you're not the only ecommerce giant out there and 1 customer lost will lead to thousands via word of mouth and in the end millions via experience cum word of mouth.