I ordered a couple of items as a Christmas gift for my daughter. Delivery was promised by 17 December. On 18 December I contacted customer service to say that the parcel had not arrived and that i needed it for Christmas day. Customer service response was very poor saying that it was with the courier but that delivery could now only be made by 27th December. They also suggested I contact the courier as they did not have the ability to do so. Shocking . It is 27 December today and I have asked for a refund as I do not want the items after having purchased a replacement gift from another store- yet ASOS is not answering my question about a refund but asking me to wait. Appalling that they have taken my money and the goods are not to be seen. I will not be shopping with ASOS again and will be taking this to the consumer ombudsman if my refund is not forthcoming.