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Michal
Absolutely appalling service! it was my last time with this retailer. Order no 380443090, paid for the next day delivery 6 pounds extra to receive it on 4th. Waited the whole day only to find out how atrocious and cunning people working for DPD are (courier didn't arrive, later they lied about attempting to deliver). Then it was 5th that I was supposed to get my order but then again - nothing happened, no courier, tracking showed my parcel was at their depot. Spent 1h on that asos chat talking to 3 people and not only they (still) don't know when my order is going to be delivered, on top of that they're consistent at refusing to reimburse me with that 6 quid I paid extra for alleged next day delivery which turned out to be joke. Today is 7th and my parcel is still at DPD's depot.
5 years ago
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Asos has a 3.1 average rating from 2,106 reviews

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Alice, Customer Support

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