Its a Coin Toss for Delivery Experience & Copy & Paste Responses From Customer Serivce To say that you'd have good delivery experience with ASOS is truly 50/50, just know most people usually only write review with they've had a bad experience with whomever they reviewing, like me. i've had good experience with ASOS fast and reliable but you see consistency is key and becuase they have different couriers your experience will thus vary. DHL & DPD seem to be the best due to they're tracking and notification features with notifying when you're the next delivery and ability to have multiple 'safe place' deliveries and depot areas but this again, can vary. For me it's a 7:10 ratio for every 7 good deliveries you'll with 3 extremely shi-tty ones. Hermes if you ever get them it can only get worse. As for the customer serivce they are USELESS. Robotic copy & paste responses, in which they always end up having to past your problem onto a 'specialist team' to solv, then you'll get an email about the issues being taken care of and a timeframe as to when it will be solve (if none delivery related). BUT. the issue lies in when the timeframe is expired and your problem is not solve, guess what happens next. the same customer service response, the same passing on to 'specialist team', the same email with timeframe of when issue should be solved. resulting in you eventually getting so fed up that you give up. The Asos way - eventually they'll give up hopefully by that time you learn to not trust this company and go to them with NO expectation if you have no where else to go to