I fundamentally disagree with ASOS decisions in my case. They have refused to acknowledge that items were missing when they delivered the bag falling to pieces. and have made the decision to stop replying to emails from me because they have closed my account, despite me ordering from them on many occasions and also when that is not conducive to resolving the issue. The bag was split when it arrived, as I noted with yourself and the driver, and yet I am being penalised for ASOS packing the bags too heavy and for disregarding your poor customer service in resolving the issue. I am not in any way a liar and I am extremely disappointed with the situation. The items may be elsewhere in the delivery network but they have done nothing to check this and have placed sanctions on my account that are uncalled for, unexpected and downright unfair. I feel completely victimised by their errors and I will be taking this complaint further with further negative reviews online, with my credit card issuer, Hermes and the ombudsman.