Extremely poor, so disappointed I was ASOS customers for years but they become so bad lately. I have bought £300 worth of gifts and the delivery man have never turned up, ASOS told me it was sent back as confirmed to ASOS form DHL and I have to wait for 2 weeks for my money. now I have no money to buy gifts for my family before I travel and I have no gifts. the online chat girls "LAURA" chat ref. 17924399- could and would NOT do anything to help, could not speak to a manager who might have more power, could not raise a complaint and I was not even allowed to get my prime service fees which are only £9,99 refunded. in the end, she closed chat on me. WOOOOW. DO NOT use ASOS, switch to Chi Chi or Very.com. Not only receiving such an awful service but the way they treat you as a loyal customer who spent ££££ in the past few years is disgusting. DON'T USE ASOS.