Like many people that have left reviews on here I have spent months dealing with ASOS's semi-automated customer service to no avail. I ordered an item for £150 through instant delivery. Item never arrived despite me waiting in and numerous attempts to deliver it. I asked for the delivery to be cancelled and a refund. 2 months later - no refund. Every time I speak to customer service I get the same template response. Told that my query will be passed onto the specialist team and to wait for an email. Apparently the item needs to reach ASOS's warehouse from the courier CitySprint in order for them to issue the refund. This is ridiculous. I should not have to pay for the failings of ASOS's courier service. I will not be using ASOS again after years as a customer and I shall be telling everyone to avoid.