I ordered many products recently due to having a wedding and a two-day concert happening within a few weeks of each other. I find actually going out shopping quite stressful, therefore I purchase things online, try them on and send them back if I don’t like them or they are no good. I have never had issues with this until recently with ASOS I made a few purchases recently at ASOS, Boohoo, Misguided and New Look for recent events. ASOS offer payment through Klarna , which is amazing due to being able to try clothes on and pay for the ones you like within 28 days, therefore saves paying off your card and waiting for a refund if not liked. Due to events fast approaching and not finding an outfit I liked, I decided to make a large order with ASOS to try on things which I hadn’t thought of previously. I also ordered things in both an 8 and a 10 due to sizes varying and having the size required if I finally found something I liked. Anyway, I ended up spending £399 and was sad to find that only a hat suited me out of the products I had purchased. I was fortunate enough to have liked items I had purchased from Boohoo on my card around the same time. I packaged my parcel up with everything barring the hat which I loved. I then attached the pre-printed labels and returned my parcel as I always do. I didn’t think anything of this until 19 days later I found on Klarna that I was still outstanding the full ASOS balance of £399. Shocked at this, I contacted ASOS who stated they hadn’t received my return. They requested proof of sending. I initially thought I had sent this on the 28th May due to having a tracking system on my phone which showed that I stopped off at the post office on this date. I was able to locate a post office return receipt from the 24th May to ASOS following upturning my house and sent this in a proof of return. I was then informed that I said I previously informed them it was the 28th May I returned. I informed staff that I had sent many things back recently, therefore was mistaken and have proof that my ASOS parcel was returned on 24th May and was received by their depot. I was informed that this would have to be passed onto the customer care team and would receive a reply within the next 24 hours. Almost 36 hours later I was sent and email from the customer care team to which completely shocked me. “After an assessment of your account, we've made the decision to not issue a refund for the return of order 410563118. It’s very rare for returns to go missing and ASOS have therefore made the decision to not accept any further orders from you. In order to take this further, we recommend contacting your payment provider to dispute any lost funds. Your payment provider may be in touch with ASOS and we'll be able to provide information regarding your account to support their investigations. Once they're happy this is a genuine claim, they may refund your account. In the event further orders are placed, they'll be cancelled. As we’re unable to help you further with this, any emails received about this matter will be automatically closed down with no response”. So ASOS have apparently looked into my account and have suspected suspicious activity. I have contacted various people from ASOS to which I have had people ignore me, put the phone down or basically make me feel like a criminal. Apparently, it is suspicious because I have made a few large purchases recently and sent most if not all of my order back due to not liking them. Having the option of Klarna, I have taken advantage of being able to make purchases and only pay for the ones I like and return the others without having to pay. Apparently, this is suspicious? Why I ask? Anyway, ASOS must think I still have my parcel despite informing them I don’t and have evidence of postage which confirmed they had received it. I am completely blocked from my ASOS account and will be unable to make any future orders (not that I would now) and have no way of discussing this case further with them. I have made many orders with ASOS and have had no previous suspicious activity on my account. I have no criminal record. I have no bad reputation. I am a registered and respected mental health nurse working in the NHS. I have also never had any problems with any other shopping company. So it’s safe to say that I am absolutely shocked and appalled by the unprofessionalism and poor customer service that I have received from ASOS. I would be happy to remove my post should this be rectified by ASOS, however my opinion will always be negative of ASOS going forward should this not be resolved. I have also paid my £10 delivery saver and would like this refunding due to being unable to take advantage of this in the future. #ASOS #Klarna #Delivery #Return #Refund #Refused #Disbelieved #Judged #NoExplanation #Blocked #BlockedAccount #Notabletocontact #Sterotyping #Misjudged #PoorCustomerService