Have been a consistent customer with ASOS for years, despite constant faults in my orders and deliveries, with some products not even being able to be located. But this was really the final straw. I ordered a Lacoste hoodie, blue size small. It turned up and was a large! Under the consumer rights act, it broke almost every assurance. My first day delivery was negligible as I had to wait over a week for a refund, I could no longer use my 20% universal or 25% student code (as every person has limited finances) and the ASOS team refuse to allow you to speak to anyone over a phone. All of their responses via messenger are automated and their customer care team doesn’t even reply to email complaints. Appalling service from a disorganised company. No wonder they’ve had 2 warehouse fires, with this lack of planning. Shame.