Disgusting company. Ordered a smart watch from them and their delivery supplier left it outside my house in a recycling box which sits next to a public pavement. My item cost £250 and I did not receive it. They were sympathetic at first and then I was advised they would send out a replacement and would be in touch
I asked for a refund after not hearing from them for more than 48hours. They then sent me an email saying that it's rare that items are not delivered, they would not send a replacement and I cannot order from ASOS again
They also added that there was no point in complaining about the matter anymore as they would not respond
Horrible rude and untrustworthy company
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