They have the worst customer service I have ever experienced. They are robotic, repetitive and do not have the customer interests at heart. If I didn't have to give a star, I honestly would not.
ASOS have still not resolved my issue and as an honest bit of advice, please do consider other retailers for your shopping. ASOS may be convenient to begin with but they are deceitful and have no aftercare. They do not care about their customers. Is it really a surprise that ASOS are performing badly as a business and are losing money?
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