I love asos clothing but was APPALLED by the customer service! I've worked a lot of customer service jobs myself and am usually very understanding but wow! I paid express shipping for something to arrive at my house 1 week prior to when i planned to move across the country. It did NOT arrive, and when I asked for a refund or to have the delivery address changed one day before my move (7 days after it was due to arrive) and they said over and over that they couldn't give me a refund unless I returned the package. I said again that I was moving and wouldn't be here to retrieve the package, if I was I wouldn't need to return it! I chatted with 2 different people who both ENDED the chat after saying basically I'm not going to help you goodbye. I also spoke with someone at UPS afterwards (much better service!) who said that asos lied when they said they couldn't just amend my delivery address - he said that the only people in fact who could amend it were asos. Truly bad service!