DPD HAVE A THIEF WORKING FOR THEM! ASOS works with DPD who delivers their items. I had a pair of trainers which was stolen by a driver called Nathanael, I was not present when the item was delivered to check if the parcel was tampered with. When I collected the parcel it had holes on the packaging, the driver Nathaneal poked holes into the packaging to check what was on the receipt, when he found out what was inside of the packaging Nathanael opened up the parcel took the trainers and sealed back the packaging with. I contacted ASOS with photo evidence on what has happened they told me I would receive an email within 24 hours in regards to my order. When I received the email it stated it is rare for their items to go missing, therefore they would not deal with the issue and I should contact my bank for a refund. I have a missing item, there a thief working for DPD also ASOS is not providing a replacement product to a loyal customer who item has gone missing to top it of I would need to contact my bank for a refund. Not very helpful at all do not care about their customers and DPD DRIVER NATHANEAL IS A THIEF.