Absolutely useless customer service. I LOVE their clothes and had plans on spending quite a bit of money on their website for my autumn/winter wardrobe but I'll literally never bother again. I've been going in circles between ASOS and MyHermes all morning and no one will give me any answer to the simple question of 'how do I give my entry code to my flat to the MyHermes delivery driver'. MyHermes claimed to have attempted delivery to my flat yesterday but I was home and no one ever buzzed up. Now they're trying to deliver again today but I'm at work. So all I want to do is give my entry code so the parcel can be left at my door (no signature is required). That sounds simple right? This is how Amazon functions. But no one at MyHermes will talk to me because I have an ASOS tracking number, but no one at ASOS will give me any answer as to how I can contact MyHermes to give my entry code. ASOS live chat reps kept sending me back to MyHermes who wont talk to me. The first rep Chelsea gave me a phone number to MyHermes that was literally just a recorded message telling me to check the MyHermes website FAQ or contact them through their contact form (but I can't! It won't accept my tracking number because its from ASOS!). The second ASOS rep Alex was just rude. He ended the chat while I was still typing and dodged all of my questions and kept telling me to contact MyHermes. They literally do not care about their customers. I'm glad this happened with a single item package and I never bothered wasting more money on them. Who knows if I'll ever get this dress at this point. But goodbye forever, ASOS. Your clothes are amazing but it isn't worth this headache.