I am very disappointed by this company , that all the years had a good appearance in the market place. By changing the policies of returning items without informing the customers and giving vouchers instead of refunding money in order to gain more money. They force us to use the money the should return us, in order to buy things from the e-shop again!!! It is so frustrating and unacceptable! This change in terms and policies should be known to the customers by email and also in the receipt that parcel includes. It is a shame by ASOS something like this.
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