Don’t bother with this company. Ordered items on 31st October to Collect service. Online said ‘ delivery in-transit’ continually for 7 days After five phone conversations with ASOS representatives I was promised a call back, I received no call back, no explanation of missing goods. Goods simply never arrived at our excellent Click-collect Spar shop. Got an email tonight from Asos stating goods returning to Asos. No explanation, no reason. Rang Asos but was told I would receive a refund in 7-10 days! And told to re- order goods, which are now out of stock! So no goods and as yet a wait of 10 days for refund. Hopefully!