Ordered two pairs of trainers from ASOS which were delivered on 5th November 2019. One pair delivered was not the pair that was ordered and paid for, tried to contact ASOS but can only email/facebook message or live chat. No telephone number. Returned both items for exchange on 5th November and no acknowledgement to date of return or refund for incorrect pair but have received replacement for the additional pair returned. These trainers were returned in the same packaging therefore must have been received them. Have requested a call on a number of occasions with no response. Live Chat staff just advise they are dealing with it, which is not helpful when they have my money and don't seem in any rush to return after a fault of theirs. ASOS have not even responded to message through PayPal.