I have ordered some items from ASOS since 16th November 2019. The postal company has missed my parcel and I have not received this or had an update since, I have tried to contact ASOS and get help from the members of staff on which have denied giving me a refund , re order my item or find a solution for myself as a customer. When I called ASOS recently they have denied they have heard from the company they sent emails to. And also advised some of the information given to myself as a customer was embarrassing. I have the information written on an email and this is evidence on which they have ben denying via phone. They told me to wait until the 28th and on the email says the 27th. They said that they can’t contact Hermes the company they use to deliver their items and They said they can contact Them on the emails. I am so frustrated as a customer and I have not had any qualified member of staff who could actually put themselves on my shoes and try to find a solution for my issue. I am now looking for my customer rights and to obtain at least a refund on which has been denied to me also. I am not understanding which kind of company does that but I am very frustrated and disappointed.