This order has brought me no end of hassle. It was supposed to be a next day delivery, after placing my order I was told it would arrive on Sunday (not saturday). I appriciate that I may have missed the cut off deadline, and was happy to recieve a dispatch notice on saturday night, say it would be delivered on sunday. Sunday however, my parcel did not arrive, so on Monday I got in touch via live chat to a member of staff called Paige. I explained that my works do was that day (monday), that my parcel was missing with my outfits in, and that I had no idea when I was to expect them. I was told I would have to wait until the 12th. Which was 5 days over due. I explained I wanted to complain, and escalate this issue, but was told there was no way to do so, and that the live chat would be used to take feedback on board. I asked to be notified with a follow up regarding my complaint, and was told that wasn't possible. I was told there was no contact details for complaints, no form and no way to highlight my issues other than in my live chat with Paige. Today, I arrived home to a note from hermes saying that they had tried to deliver my parcel, it was the last attempt and that I would have to get back in touch with the seller. Which I did this evening. I was on live chat with Lisa (refrence for chat: 24411465) for nearly an hour. The collegue I spoke to repeatedly ignored what I was trying to explain in my messages, and just continued to repeat that hermes will try and deliver tomorrow, and if they don't I am to get in touch.I asked several times if I could just cancel the order, as that is what had happened last time my bridesmaid dresses had gone missing in September. I was told no. I asked for a complaints contact link, as this issue has cause me so much stress. This time I was sent the relevant link to highlight my concerns. I've been told that I now have to wait to see if hermes will deliver tomorrow, if not I'm to get in touch again. I would implore you to encourage your staff to know company policies eg links to a feedback form, contact details and a customers right to highlight concerns and issues. I have now had several isses with asos, and each time I try and believe its an anomaly. On other occasions ASOS staff have been so helpful, however this time, I just felt like I was pushed from pillar to post, and lied to repeatedly. My parcel still isn't here, and it's now down to me to try and chase it up and resolve it, as I've had little to no customer support.