ASOS has one of the very worst customer service records out there. The rating here is far too high but look at Trustpilot etc and you will see whatcthe public at large really think about their service.
In agreement with others, the company ethos and their customer service should be looked into....I don’t want to blame the poor individuals who are reading/answering from a script but as a company they are not solution based, take peoples money, often don’t deliver (way too often) and cannot answer you.
I for one will never use their service again.
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