Absolutely awful! I placed an order for two items black Friday and received email that order was received. Didn't arrive on delivery date of 11th December, which was a long time to wait anyway. Online chat 13th December told me the order had failed and been cancelled but they hadn't told me this and the order still showed as due in my app. One item was then out if stock and they wouldn't honour the black Friday prices on the other. They offered only a 10% discount. I asked for express delivery as a gesture of goodwill and they refused. Awful service and no customer care at all. I'm spending my money elsewhere