ASOS lost my package (a jacket I bought for my brother for Xmas that I purchased on Dec 2, so way in advance to make sure it arrived on time. On Dec 19 I found out they lost it... but none notified me, I had to reach out to customer service to know. The tracking number never worked. No solutions that could fix the issue were offered to me. My bother won’t have his jacket for Xmas because of the terrible service ASOS provided. The worst was to hear that it was my fault because I should have contacted before... The only solution was to buy again the jacket in asos.es (but even though, the jacket won’t arrive on tîme) Also, I had to pay more as ASOS didn’t offer me any discount that matched the price I paid on ASOS.co.uk. So apart from not getting the jacket on time, I had to spend more money. I won’t buy on ASOS again. I don’t recommend it to anyone.