Terrible service, waste of time and money! I had ordered from ASOS before, sometimes went well others there would be items missing or changed to items they considered "similar". But this time I got the worst service ever, my order never arrived! I ordered over 100€ of items on the 3rd of December (2019), with estimated delivery date on the 16th of December, so guaranteed to arrive before the holiday season. Such never happened! Waited a few more days and after the 20th of December I gave myself the trouble of contacting them thru their website form to remind them of their responsibility (has they don't provide on their website email address), such message never got answer. Now, almost two months later I get an email saying that they got my items back (alleging that I sent them back :o) and that they will refund me. I contacted support again and they did not solve anything, not even apologized! So I wasted my time ordering, I sent them my money, they kept it for all this time, and in the end they send me my money back without compensation and with me never seeing what I purchased. I am not a charity money lender and this is not an adequate and fair way of handling errors. Very very angry, ASOS grossly wasted my time and deprived me from my money for way too long. DO NOT RECOMMEND!