Today I wrote on Trustpilot a rating after weeks of frustration. It is interesting looking at the reviews on that site. There is a suspicious amount of 5 star ratings all praising their customer services, rather than praising the products. Why? Their customer service is shocking and many 1 star ratings relate to their handling of issues. If you open a case and exchange messages you will never get the same person twice. I have written on 1 issue of separate orders of trousers being 5inches short on the leg length. 3 pairs of different designs out of 5 pairs delivered were wrong and one was faulty. The more we criticise the customer service the more 5 star ratings they receive. Literally many each hour! Most of those as from people who have sent 1 review. That should tell you the reviews are ASOS written! We do not see the same picture on this site, so the ratings here are a better reflection of the true picture. However, looking at recent reviews, most are much lower than the 3.5 stars which suggests service is deteriorating. By the way I was told you cannot escalate to a Manager because the Manager is not trained to deal with customers. Furthermore, despite having 3 pairs wrongly labelled and delivered the warehouse informed customer service that they have no problem. They believe the warehouse rather than the photographic evidence I have provided. Shocking