I ordered a dress in the sale for £9.50 (originally priced at £39), plus £3.50 delivery - so far, so good… It arrived - the overall quality of the "£40" plain grey woollen dress was appalling, the stitching was poor and it had white pieces of wool/fluff (?) sown in. Over the bust area it looked like it had marks/stains on it. I requested a refund and the reason for the returns, stating that I felt my postage should also be refunded as the dress was faulty. Customer services, did refund the price of the dress but did not contacted me with an apology, assurances that this is not their usual standard, refunded postage etc. I would not recommend and wished I had read the reviews online before wasting my time and ultimately my money.