If I could leave a ZERO review I would. I placed an order for £259.69 that never arrived. Yodel updated the tracking info with the comment 'safe place - front porch' - I don't have a porch. They also put a card through my door saying 'blue bin' - There was nothing in my blue bin when I arrived home on the Friday (after the blue bins had been emptied) On raising the issue with ASOS, they refused to refund me saying that the order was successfully delivered to the porch of a house with a red door. I have no porch and a black door. They stopped short of calling me a liar and a thief but decided to close by account due to 'suspicious' activity' stating they would not respond any further to my emails or calls leaving me £259.69 out of pocket and with no order. Luckily I paid by Paypal who investigated and despite ASOS telling them that the order was safely delivered, ruled in my favour more than a month after I placed the order and have today refunded my money. ASOS are fine until you have an issue then they aren't interested in helping. I have spent £1000's with them over the years and I've now been banned from shopping with them in future for daring to report an order that I did not receive. Shop with care if you're going to use this company and make sure you pay by credit card or paypal for your own peace of mind.